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  • 05/23/13--13:45: Patient ENGAGEment
  •   Patient engagement is one of the key tenets of a Patient-Centered Medical Home (PCMH) and the focus of many of the Accountable Care Organizations (ACOs) we work with. Without it, care coordination and population health improvements will never work. However, it seems as though few organizations really know how to achieve the levels of […]

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  • 12/30/13--12:30: Top 10 2014 HIT Predictions
  • The team at Galen spent some time over the holidays to reflect on the HIT year that was and offer up our top 10 predictions for the year to come. We’re interested to hear your predictions and whether you agree or disagree. Without further ado… Increase in demand for data conversions as organizations seek control […]

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    Ever had a friend who’s lost her mojo? She’s beautiful, but too busy with her kids, career, and house to shave her legs anymore. She’s traded in stilettos for flats, and date night consists of popcorn and Netflix. Yep, you know this chick. She’s healthcare software… and it’s time to bring sexy back. Recently, healthcare […]

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    Patient Engagement has been lighting up my twitter feed like a Christmas tree with aspirations of Rockefeller Center. As a social worker by professional training and an HIT consultant in this era of rapidly growing and changing technology, this excites me. As a Fitbit-wearing mom of two, sister to someone living with stage IV cancer, […]

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    If you happened to miss the tweets from @GalenHealthcare, InterSystems Global Summit took place March 8th-11th  in Orlando, FL.  As an implementation partner of InterSystems, members of Galen have attended this conference before, but this was a first for a colleague and myself.  For those of you who don’t know, InterSystems is a global technology company that offers […]

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  • 04/20/15--08:00: #HIMSS15: On Being Human
  • After attending HIMSS, everyone asks “What was the *biggest* theme this year?”  But this blog is not about that.  This blog is about the murmurs.  The soft undercurrent of a theme running through the speaker sessions, the social media streams, and conversations preceding and following the event.  I don’t know if I would have even made […]

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    As a consultant in the healthcare information technology field, we have different perspectives on anything relating to medical care. We see things through a different set of eyes if you will. Me: Hi mom, how are you? My Elderly Mother: Good Me: How’s dad? Mother: Eh, you know your father, grumpy, tired, and bossy.   He can’t understand why his knees are not any better after his surgery and he still can’t go for a walk in the woods.  He’s 84 but still thinks he’s 50! Me: How are his Coumadin levels?  Didn’t you say he was told to start taking amiodarone?  Has he been to the kidney doctor recently? Mother: His Coumadin level is good and they switched him to some drug with an X? (Xarelto).  He is still having those dizzy spells and they can’t determine why.  As for the kidneys, we were told his..

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    Successfully managing a chronic disease while relocating from Ohio to Florida and traveling frequently for work has not been the easiest task to undertake.  I have been doing this for five years now.  I drew the metaphorical short straw and developed Rheumatoid Arthritis approximately seven years ago.  What followed was a fairly complicated regimen of oral steroids, injectable biologic medications, and some anti-inflammatories which lead to their own set of side effects and secondary issues that also need to be managed intermittently. Fortunately, my providers in Ohio were early adopters of a fully integrated patient portal along with detailed structured data capture in the EHR.  The ability to quickly login to the portal from my smart phone and view my medications, active problems, and prior notes from both my PCP and Rheumatologist has made the transition much simpler. Developing a..

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    The benefits of being able to obtain and review clinical data remotely cannot be overstated. Patients are able to see results, chart updates, and clinical communications more quickly and easily. Accurate information can be retrieved and communicated to specialists and family members, and appointments can scheduled online or even conducted through telemedicine. The ever-growing idea of exchanging clinical information electronically is permeating through our culture and reaching people from all ages and walks of life. Recently, these benefits hit close to home as my father-in-law experienced issues walking and breathing. His cardiologist determined it necessitated open-heart surgery, but prior to the go-ahead to schedule the procedure, he faced various hurdles including an angioplasty and a stent in his carotid artery. After the procedure, he required follow-up care from his team of doctors, who luckily for him, were able to communicate..

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    You are a new patient, sitting in the doctor’s office, filling out paperwork, thinking about what to make for dinner, taking the kids to practice after school, the project due for work tomorrow, oh, and then there’s the fact that you’re sick and nervous about what might be wrong. The nurse calls your name, and your white coat syndrome kicks in. You’ve got so much going on, as they quickly ask you about your medications, you forget to mention you have hypertension and take Lisinopril. Family history? You don’t even remember you have it, much less that your mom and dad both do as well. The nurse hands you a questionnaire with 20 questions on it, leaves, and the doctor walks in 1 minute later – just enough time to answer a quarter of those questions. One of the most inefficient workflows..

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    We need to wake-up our healthcare.   There are two perspectives that are necessary to look at in order to do this: Personal Care and the Healthcare System. Personal Care includes our eating and exercising habits, frequency of doctors’ visits, and considerations like whether we take vitamins or not The Healthcare System view includes the availability of our health data, who is paying for our healthcare and how, and what the real costs of our health procedures are. Whole Health is the intersection of these two perspectives; being personally healthy AND personally engaged with our health data and system. So how do we, as a society, become Whole Health passionate? With patient engagement through health leadership. Patient Engagement combines Patient Activation, a patient’s knowledge, ability, and willingness to manage their own health and care, with interactions designed to increase motivation and promote positive..

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    Precision Medicine, Genomics, and Cybersecurity were front and center at HIMSS17; Providers and HCOs are increasingly embracing the Cloud The HIMSS Conference and Exhibition is always a good barometer of the healthcare industry’s current state and direction. Attendance at this year’s show was slightly up from last year, to 42,287 people. However, as Former CMS Acting Administrator Andy Slavitt pointed out, where are the users of the products? And more importantly, where are the patients? For full play-by-play analysis, no entity can hold a candle to the thorough and thoughtful coverage that the team at HIStalk provides: Day 1 Day 2 Day 3 Day 4 As the summaries and reflections on HIMSS17 roll out, these are a few that stand out in the crowd: We are officially in the post-Meaningful Use (MU) era and a much-needed reassessment is taking place —..

    The post HIMSS17 Briefing: More of the Same or Something New? appeared first on The Galen Healthcare Solutions Blog.


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    Looking at Salesforce Health Cloud, a patient relationship management solution Current electronic health records vendors and other healthcare technology systems are lagging behind in terms of building relationships with their “customer,” the physicians using their products and the patients who they treat, including the ability to use these technologies for patient engagement. A common goal among healthcare technologies is the improvement of the patient experience. But there has yet to be a patient engagement technology that has truly broken through the healthcare landscape to make that change. Salesforce, the company behind the world’s top customer relationship management (CRM) solution, provides cloud-based marketing, sales, and service applications across all industries. It’s one of the most successful platforms in the IT industry, with a vast network of developers and partners delivering applications built on the application ecosystem of its core CRM offering. Salesforce officially entered the HIT..

    The post Patient Engagement Technology: Breaking through the Healthcare Landscape appeared first on The Galen Healthcare Solutions Blog.


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    Last Thursday, the New England HIMSS Chapter gathered at Gillette Stadium, home of the 5 time Superbowl Champion New England Patriots, for it’s Annual Spring Conference. The day provided insights, technology, strategy and networking. The theme for the conference was “Innovation: The Key to a Transformed Health System,” and topics for the day included: The Power of Empowering Patients Through Mobile Technology Big Data Interoperability: Connecting Administrative, Clinical, and Patient-Generated Data Innovations in Care Delivery Below are the top takeaways and impressions from the event: 1. To achieve transparency & trust in healthcare, we need to insulate patients from the logistics. Need to hide the logistics of healthcare. Hide the dirty laundry. Enhance #PatientExperience #NEHIMSS17 pic.twitter.com/yAflh937dF — Justin Campbell (@tjustincampbell) May 11, 2017 2. To achieve simplification in healthcare, we should collect only the data we need. How does healthcare collect..

    The post Top 10 Impressions from NEHIMSS 2017 Spring Conference appeared first on The Galen Healthcare Solutions Blog.


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    We all know the scene – you’re sitting around to eat, whether with friends, family, or colleagues in the break room – and everyone is staring at the nearest digital screen, and normally the one in their hands. Even when there is minimal conversation occurring amongst the people in this situation, no one is engaging with one another. Everyone is heads down, in their own little social media universe, or crushing candies like a mad man. Even on those occasions when a group of people are engaging with one another, and one person goes heads down to look up something relevant to the conversation, it’s hard not to feel a little bit like they’ve unplugged from the rest of the group. So how does that reality impact the quality and feel of our healthcare, now that EMRs are the standard..

    The post Clinical Accuracy and the Human Connection: EMRs, Patient Face Time & Bedside Manner appeared first on The Galen Healthcare Solutions Blog.


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    On the eve of HIMSS18 and the highly anticipated release of the seminal Chilmark Research PHM Market Trends Report, we thought it would be beneficial to provide a Population Health Management (PHM) primer for those attending the conference in search of what to look out for and what questions to ask. There are a plethora of resources available on the topic, and in fact, HIMSS has neatly packaged PHM conference education and symposium into #PopHealthIT. PHM has many definitions, the most general of which is “the aggregation of patient data across multiple sources to manage the health of a population.” There are just as many commercially available PHM platforms as there are definitions –  those offered by EMR and HIE vendors, those oriented towards payers, and independent solutions facilitating data aggregation, analytics & care management. A holistic PHM solution aggregates..

    The post Top 7 #PopHealthIT Questions to Ask PHM Vendors at #HIMSS18 appeared first on The Galen Healthcare Solutions Blog.


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    Business as usual – that is traditional hospital cross-subsidies, whereby commercial insurers would subsidize public payers with above-cost pricing – has come and gone. Gone are the days of a price-insulated patient, who sought care with little concern for out-of-pocket payment. Medicare payment innovation, market-based Medicaid reform, and increased commercial market competition have collapsed the cross-subsidy model, with reductions in fee for service payments. As patients are no longer price-insulated, and bear more and more costs, healthcare is transforming to a retail, consumerism market before our eyes. There are a growing number of buyers, with activist employers, and price-sensitive individuals. There is also a proliferation of product options, as broad, open networks transform into narrow, custom networks. Increased transparency has been provided with plan comparison on exchange platforms, and reduced costs for plan replacement have lessened disruption for employers to..

    The post Healthcare’s Retail Transformation – Enabling Healthcare Consumerism appeared first on The Galen Healthcare Solutions Blog.


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    Over the past several months, we’ve published interviews with healthcare CIOs as we aim to communicate some of their cogent insights and provide valuable stories that help add perspective for healthcare delivery organizations. While at HIMSS18, we had the privilege of speaking with three CIOs – Richard Temple, Vice President / CIO, Deborah Heart & Lung Center, Eric Raffin, CIO, San Mateo Medical Center, and Michael Archuleta, CIO, Mt. San Rafael Hospital – where they shared their thoughts on the state of HealthIT, HIMSS18 impressions, and how they are innovating to improve the patient experience and patient outcomes. This video provides highlights of our discussions. If you are interested in participating in the series and sharing your organizations perspective and successes, please contact us.

    The post HIMSS18 CIO Video Interview Trailer appeared first on The Galen Healthcare Solutions Blog.